7win7 Privacy Policy

1 Introduction and Scope

7win7 ("we", "our", or "platform") operates a safe and reliable online gaming platform for players in Bangladesh. This privacy policy describes in detail our commitments and practices regarding the collection, processing, storage, and protection of personal information of platform users.

This policy applies to 7win7's website, mobile platform, and all associated services. By registering with 7win7 or using our services, you will be considered to have given your consent to the terms of this privacy policy.

We believe that control over your personal information should remain in your own hands. For this reason, we disclose our data management practices transparently and give you the opportunity to make decisions about your information.

2 Types of Information Collected

7win7 may collect various types of information, categorized as follows:

2.1 Identity Information

• Full name and date of birth
• National ID card or passport number (for age verification)
• Email address and mobile number
• Residential address and postal code

2.2 Financial Information

• Mobile banking account details (bKash, Nagad, Rocket)
• Transaction history — records of deposits and withdrawals
• Balance and bonus-related information

2.3 Gaming Activity Information

• Game play history, bets, and results
• Preferred game categories and session duration
• VIP level and rewards progress

2.4 Technical Information

• IP address and device identification
• Browser type, operating system, and screen resolution
• Login time, session duration, and logout time
• Cookie data and local storage information

3 How Information Is Collected

7win7 collects information in the following ways:

3.1 Direct Collection

You provide information directly to us when filling out a registration form, logging in, making a deposit or withdrawal, or contacting our customer support team.

3.2 Automatic Collection

When you use our platform, certain technical information is collected automatically through cookies, web beacons, pixel tags, and similar technologies. This may include browsing behavior, page visits, and clickstream data.

3.3 Through Third Parties

We may also receive some information from trusted third parties such as identity verification agencies, payment processors, and fraud prevention services, but always on a lawful basis.

4 Purpose of Using Information

Collected information is used for the following legitimate purposes:

• Account Management: Completing registration, verifying identity, and keeping your account secure.
• Service Delivery: Operating games, processing bonuses, and providing VIP benefits.
• Financial Transactions: Processing deposits and withdrawals through bKash, Nagad, and Rocket.
• Customer Support: Resolving your inquiries, complaints, and requests.
• Security and Fraud Prevention: Detecting suspicious activity and maintaining platform security.
• Responsible Gaming: Identifying unusual gaming behavior and providing support where needed.
• Communications and Notifications: Keeping you informed about important policy changes, promotional offers, or account updates.
• Analysis and Improvement: Reviewing platform performance to improve the user experience.

We will never use your personal information for any purpose not explicitly stated in this policy, and your clear consent will be obtained before using sensitive information.

5 Sharing Information with Third Parties

7win7 does not sell or rent your personal information under any circumstances. However, necessary information may be shared with trusted partners to provide specific services:

5.1 Payment Processors

Financial information necessary for processing transactions is shared with mobile banking providers such as bKash, Nagad, and Rocket. These organizations are governed by their own privacy policies.

5.2 Game Providers

Minimum information necessary for operating games may be shared with game providers such as Pragmatic Play, JILI, Spribe, and PG Soft.

5.3 Identity Verification Services

Information may be shared with specialist service providers to complete the KYC (Know Your Customer) process and confirm age verification.

5.4 Legal Obligations

Information may be disclosed to relevant authorities in response to a court order, government directive, or any other legal obligation.

Outside of the above cases, your personal information will not be shared with any third party without your explicit consent.

6 Cookie Policy

7win7 uses cookies and similar tracking technologies to improve your browsing experience and ensure the functionality of the platform. Cookies are small text files stored on your device.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform — such as maintaining your login session, security verification, and operating technical services. They cannot be disabled.

6.2 Functionality Cookies

These cookies remember your preferences such as language, theme, and game settings, so you do not have to configure them again each time you visit.

6.3 Analytics Cookies

Anonymous statistics are collected to understand website usage and improve services. These cookies do not directly identify you.

You can manage cookies through your browser settings. Please note, however, that disabling certain cookies may limit some functionality of the platform.

7 Data Security Measures

7win7 has implemented industry-standard technical and organizational measures to protect your personal information:

• SSL Encryption: All data transmission on our platform is protected by 256-bit SSL (Secure Socket Layer) encryption.
• Data Encryption: Stored sensitive information is protected by AES-256 encryption.
• Two-Factor Authentication: The option to add an extra layer of security to your account is provided.
• Access Control: Only authorized personnel can access personal information, and they are bound by strict confidentiality agreements.
• Regular Security Audits: Regular security audits are conducted by external specialists.
• Firewall and Intrusion Detection: Advanced technology is used to prevent unauthorized access.

In the event of any security breach, we will notify affected users as soon as possible and take the necessary steps.

8 Data Retention Period

7win7 retains your personal information only for as long as is necessary to fulfill the purpose for which it was collected or as required to meet legal obligations.

• Account Information: For as long as the account remains active and for a minimum of five years after the account is closed.
• Financial Transaction Records: For up to seven years in accordance with financial regulatory guidelines.
• Communication Records: Records of contact with customer support are generally retained for up to three years.
• Technical Logs: System logs are generally retained for 90 days to one year.

Once the specified period has ended, information is securely deleted or anonymized in a way that no specific individual can be identified.

9 Your Rights

7win7 respects your right to data protection. You may exercise the following rights:

9.1 Right to Access

You may request a copy of the information we hold about you at any time.

9.2 Right to Rectification

If your information contains any inaccuracies or is incomplete, you may request a correction.

9.3 Right to Erasure

In certain circumstances you may request that your information be deleted, though some information may be required to be retained due to legal obligations.

9.4 Right to Object to Processing

You may object to your information being used for marketing purposes and request that personalized advertising be stopped.

9.5 Right to Withdraw Consent

For any information processed on the basis of consent, you may withdraw that consent at any time.

To exercise any of the above rights, email [email protected] or contact our 24/7 live chat. We will respond to your request within 30 business days.

10 Privacy of Minors

7win7 is for persons aged 21 and above only. We do not intentionally collect personal information from anyone under the age of 21.

Through an age verification process at the time of registration, we try to ensure that only adults are using our platform. If it is found that information from a minor has entered our system, that account will be closed immediately and all associated information will be securely deleted.

If parents or guardians believe their child has registered on our platform, please contact [email protected] immediately.

11 Changes to This Policy

7win7 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• A clear notice will be displayed on the platform.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of the page will be changed.

If you continue using the platform after changes are made, you will be considered to have agreed to the updated policy. We recommend that you review this page regularly.

12 Contact

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support available 24/7 in Bengali
• Response Time: We generally respond within 2-3 business days

Our dedicated privacy team is committed to handling any requests related to your data protection professionally and with confidence.